At Bo10nics, customer satisfaction is important to us. We carefully prepare and package our hair care, skin care, beard care, and personal care products to ensure they arrive in excellent condition.

Returns

We accept eligible return requests within 30 days of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging.

For health, hygiene, and product-safety reasons, we generally cannot accept returns of cosmetics, skin care, hair care, beard care, or other personal-care products that have been opened, used, or had their original seal broken, except where the product is defective, damaged, incorrect, or otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your product arrives damaged, defective, leaking, or you receive an incorrect item, contact us promptly and provide your order number and, when appropriate, photographs of the product and packaging. We will review the issue and, when approved, provide an appropriate replacement or refund.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.

Shipping Charges

Original shipping charges are generally non-refundable unless the return results from an error on our part or the product arrived damaged or defective. Customers may be responsible for return shipping costs for eligible returns that are not the result of our error.

Non-Returnable Items

Opened or used personal-care products, gift cards, clearance/final-sale products identified as such at the time of purchase, and products damaged after delivery due to misuse or improper storage are generally not eligible for return, subject to applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

If you have questions about a return or refund, please contact Bo10nics through the contact information provided on our website. Please include your order number so we can assist you efficiently.

Last Updated: August 16, 2026